Ideal storage environment:
Chocolate is considered a perishable product, it is very sensitive to temperature and humidity. We advise that it is kept out of direct sunlight and stored in a cool, dark, dry place with a temperature ranging between 15 to 20°C and humidity level that is under 55%.
If the storage environment where your Patchi chocolates are being kept experience fluctuating temperatures it may result in blooming, which is the appearance of a white colouration on the surface of the chocolate. These are simply the fats in the chocolate rising to the surface. Blooming chocolate is still safe to consume, however it may slightly alter the chocolate's taste or texture.
The allergens that may exist in our products are: Milk, Soy Lecithin, Nuts (Hazelnuts, Pistachios, Walnuts, Almonds), Gluten from barley and wheat, Eggs, Sulphur Dioxide, Sulphites, Peanuts and Sesame.
For more details, you can check the ingredients of each box.
Once orders are placed, they cannot be changed or modified. This is because of our prompt order processing procedure.
Once we receive your order, you will receive an acknowledgement email regarding placement and delivery of your order, including an order tracking number. If you do not receive this email acknowledgement, please contact us.
The order acknowledgement email does not mean the order has been processed though.
Your order will be accepted once your credit card payment is authorized.
We care about client satisfaction but given the nature of the product (it's perishable), we have a strict no return policy which means chocolates can’t be exchanged or returned.
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Our technical support team is on hand to help. Please email: firstname.lastname@example.org
Our technical support team is on hand to help. Please email: email@example.com